Featured Resources

Generation Y Thinks Differently About Workplace Learning

This paper discusses the importance of workplace learning and the expectations of generation Y.

5 Mistakes Contact Centers Are Making Today

An optimally functioning contact center is helpful in solving customer problems. It also works as a key feedback loop to the organization. However, it can be easy... more

What Sales Should REALLY Expect from Marketing Automation

In this Deep Dive we will explore what sales leaders should actually be demanding from marketing automation tools. In fact, survey data paints a very compelling... more
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Special Report

Adobe collaborated with Forbes Insights on this study in order to shed light on new mobile engagement opportunities: How are companies using apps, whether they are aimed at customers, employees or partners? What are the lessons learned so far? And what are best practices for using mobile and tablet apps?